You do not need to follow these in chronological order. If one of them solves the issue for you, you do not need to perform the others.
Force quit and re-launch the watch app
If you are seeing a 'Reconnecting' or 'Pod not Found' screen on your watch, force quit the app.
- Tap the side (flat) button on your Apple watch (below the crown dial). This will show a list of apps currently running on your watch.
- Using the crown dial, scroll to the Watch Link app and swipe across from right-to-left to reveal an 'X'. Tap the 'X' and the app will disappear.
- Now, re-launch the app.
Check for updates
We are always making improvements to the Watch Link software on your phone and watch so we recommend turning on automatic updates so you can give you the best experience possible.
Turn on automatic updates:
- Go to Settings on your phone.
- Scroll down to App Store.
- Turn on Automatic App Updates.
Verify the app versions match
The app versions should match on both your phone and watch. To check which versions you are running, open the app's Settings by tapping the gear icon in the phone app. Both versions are listed at the bottom. If they don't match, you can manually update them.
Manually update your phone app:
- Open the App Store on your phone.
- Go to the Search tab
- Search for Watch Link Heart Rate app and tap on it.
- Tap Update next to the app.
Manually update your watch app:
- Open the App Store on your watch
- Tap Search and enter Watch Link
- Tap Update next to the app
Check the Pod battery
The Watch Link Pod has an internal battery that should last several months with normal use. The Watch Link app will provide in-app warnings when the battery is getting low. The green light that is normally seen on the Pod will begin flashing red when the battery level gets below 10% remaining life. See this link for a step-by-step guide on how to change the Pod battery.
Reset the Pod
To reset the Pod, you will need to momentarily open the Watch Link case and snap it back together again. This process will reset the Pod to a fresh state. When snapping the pod back together, you should see a single flash of red that confirms the reset was successful. If you do not see this red light, it is likely you need a new battery. See this link for a step-by-step guide on how to reset the Pod.