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Home > Watch Link > Troubleshooting > USB Troubleshooting
USB Troubleshooting
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You do not need to follow these in chronological order. If one of them solves the issue for you, you do not need to perform the others.


Verify power
The Watch Link USB should remain connected to power at all times. Be aware that not all USB ports on workout equipment are powered. If it is plugged directly into your equipment, try plugging it into a wall charging block instead. Your USB also needs to remain within Bluetooth range of your equipment (within 30 ft).


Force quit and re-launch the watch app

If you are seeing a 'Reconnecting' or 'Pod not Found' screen on your watch, force quit the app.

  1. Tap the side (flat) button on your Apple watch (below the crown dial). This will show a list of apps currently running on your watch.
  2. Using the crown dial, scroll to the Watch Link app and swipe across from right-to-left to reveal an 'X'. Tap the 'X' and the app will disappear. 
  3. Now, re-launch the app. 

Check for updates
We are always making improvements to the Watch Link software on your phone and watch so we recommend turning on automatic updates so you can give you the best experience possible.


Turn on automatic updates:

  1. Go to Settings on your phone.
  2. Scroll down to App Store.
  3. Turn on Automatic App Updates.

Verify the app versions match
The app versions should match on both your phone and watch. To check which versions you are running, open the app's Settings by tapping the gear icon in the phone app. Both versions are listed at the bottom. If they don't match, you can manually update them.


Manually update your phone app:

  1. Open the App Store on your phone.
  2. Go to the Search tab
  3. Search for Watch Link Heart Rate app and tap on it.
  4. Tap Update next to the app.


Manually update your watch app:

  1. Open the App Store on your watch 
  2. Tap Search and enter Watch Link
  3. Tap Update next to the app
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