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Home > ECHO > Troubleshooting > Peloton Troubleshooting
Peloton Troubleshooting
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You do not need to follow these in chronological order. If one of them solves the issue for you, you do not need to perform the others. If you are still having trouble after trying each of them, please contact us at [email protected] so we can further assist.

 

Remove Peloton as a Bluetooth device on your phone

  1. Open Settings on your iPhone. 

  2. Navigate to Bluetooth. 

  3. If you see your Peloton listed there, tap the blue "i" button and remove it.

 

Reboot your iPhone

Instructions: https://apple.co/3o6rRQW

 

Remove all paired devices on your Peloton perform a restart 

  1. Open the bike/tread Settings.

  2. Select Device Settings.

  3. Open Bluetooth.

  4. Forget all Paired Devices including ECHO if listed. 

  5. Restart the Peloton (hold power button > select Shut Down > select power button again)

  6. Tap to start ECHO on your phone so it says Waiting to connect. 

  7. Connect ECHO as a heart rate monitor on your Peloton screen. 

  8. Cancel pairing request on Peloton and phone (important to avoid connectivity issues the next time you connect). 

 

Clear your Peloton touchscreen's cache

Instructions: https://bit.ly/31u0NPL.

 

Clear your Peloton app's cache

  1. In the bottom right corner, tap the three dots. 
  2. Select Bluetooth.
  3. Open the Peloton app.
  4. Select Storage.
  5. Clear Cache.
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